Member Experience Concierge – Engagement & Retention

Life Time Inc.; Overland Park (KS); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Life Time Inc. is seeking a Membership Concierge II in Overland Park, KS. This role focuses on account maintenance, service delivery, programming insights and member engagement, offering opportunities to advance through hospitality certifications and a personalized succession plan.

You will handle member inquiries, assist with new memberships, and provide outstanding service to create memorable experiences while working in a fast-paced, hospitality-focused environment.

Qualifications

• Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication.
• They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.
• High School graduate or equivalent.
• Minimum of 1-2 years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Passion to serve others.
• Effective communication skills.

Responsabilités

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Connaissances

Customer service

Multi-tasking

Verbal communication

Sales

Formation

High School diploma

Bachelor’s Degree in Hospitality

Description du poste

Life Time Inc. is seeking a Membership Concierge II in Overland Park, KS. This role focuses on account maintenance, service delivery, programming insights and member engagement, offering opportunities to advance through hospitality certifications and a personalized succession plan.

You will handle member inquiries, assist with new memberships, and provide outstanding service to create memorable experiences while working in a fast-paced, hospitality-focused environment.