Member Experience Concierge

The Gathering Spot; Washington (District of Columbia); On-site; USD 25,000 - 33,000; Full time

Job summary

The Gathering Spot in Washington, DC is seeking friendly Community Concierge team members to assist members and guests with check-in, member services, and securing reservations for onsite club amenities. You will support onboarding, guide tours, respond to emails, manage communications, and help ensure smooth club operations while upholding brand standards and delivering exceptional guest experiences.

The role requires strong communication, multitasking, and problem-solving skills, with prior

Qualifications

• Two years hotel guest services experience preferred.
• Proficient with MS Office and related software.
• Strong communication and problem-solving abilities.

Responsibilities

• Check in members and accompany guests.
• Enter new members into required systems during onboarding.
• Assist with conference room reservations and booking inquiries.
• Monitor and respond to member emails.
• Give tours of the club to prospective members.
• Troubleshoot app, conference room, and event usage errors.
• Promote club events and manage communications to members.

Skills

Excellent communication

MS Office Suite

Problem solving

Organization

Positive attitude

Administrative skills

Education

Two years hotel guest services experience

Tools

Microsoft Office Suite

Job description

The Gathering Spot in Washington, DC is seeking friendly Community Concierge team members to assist members and guests with check-in, member services, and securing reservations for onsite club amenities. You will support onboarding, guide tours, respond to emails, manage communications, and help ensure smooth club operations while upholding brand standards and delivering exceptional guest experiences.

The role requires strong communication, multitasking, and problem-solving skills, with prior