Member Experience Concierge

Invited Clubs; Arlington Heights (IL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement savings plan

Paid time off

Job summary

Invited Clubs in Arlington Heights is seeking a friendly Concierge to enhance the Member Experience. You will greet members, answer phones, manage reservations, and handle emails with warmth and precision.

Promoting club events, coordinating with dining and facilities, and supporting member communications are key parts of the role. You’ll help engage new and at‑risk members while ensuring every interaction reflects our service standards and values.

Qualifications

• At least 1 year of experience in hospitality or a similar customer-facing role.
• Service-oriented mindset with the ability to make members feel valued.
• Friendly, professional phone demeanor and a collaborative attitude.
• Strong organizational skills and attention to detail.
• Good communication across channels and teamwork.

Responsibilities

• Greet members and guests with a warm tone and resolve inquiries.
• Manage reservations for club programs, dining, and services.
• Answer phone calls and emails, providing prompt assistance.
• Inform members about services, events, and facilities.
• Promote club offerings and assist with event registrations.
• Document interactions and update calendars and calendars events.
• Maintain lobby, front entrance, and common areas tidy and welcoming.

Skills

Hospitality experience

Customer service mindset

Phone etiquette

Organized

Team player

Effective communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Excel

Job description

Invited Clubs in Arlington Heights is seeking a friendly Concierge to enhance the Member Experience. You will greet members, answer phones, manage reservations, and handle emails with warmth and precision.

Promoting club events, coordinating with dining and facilities, and supporting member communications are key parts of the role. You’ll help engage new and at‑risk members while ensuring every interaction reflects our service standards and values.