Community Concierge - The Gathering Spot D.C.

The Gathering Spot; Washington (District of Columbia); On-site; USD 25,000 - 33,000; Full time

Job summary

The Gathering Spot in Washington, DC is seeking friendly Community Concierge team members to assist members and guests with check-in, member services, and securing reservations for onsite club amenities. You will support onboarding, guide tours, respond to emails, manage communications, and help ensure smooth club operations while upholding brand standards and delivering exceptional guest experiences.

The role requires strong communication, multitasking, and problem-solving skills, with prior

Qualifications

• Two years hotel guest services experience preferred.
• Proficient with MS Office and related software.
• Strong communication and problem-solving abilities.

Responsibilities

• Check in members and accompany guests.
• Enter new members into required systems during onboarding.
• Assist with conference room reservations and booking inquiries.
• Monitor and respond to member emails.
• Give tours of the club to prospective members.
• Troubleshoot app, conference room, and event usage errors.
• Promote club events and manage communications to members.

Skills

Excellent communication

MS Office Suite

Problem solving

Organization

Positive attitude

Administrative skills

Education

Two years hotel guest services experience

Tools

Microsoft Office Suite

Job description

Job Summary:

We are seeking passionate, friendly, and customer service-oriented team members to join our Community Concierge team!

The Community Concierge will assist members & guests with a variety of services from daily check-in, member services, and securing reservations for onsite club amenities.

Duties/Responsibilities:

• Checking in members and accompanying guest(s)


• Assist in the new member onboarding process by entering new members into all required systems.


• Assist members in the day-to-day use of the club including conference room reservation and booking inquires


• Monitor and respond to emails from members and potential members


• Give tours of the club to prospective members


• Troubleshooting app, conference room, and event usage errors


• Completemembership call lists to promote club events and promotions


• Construct and manage mass emails


• Troubleshooting A/V for members and guests


• Oversee the aesthetics and upkeep of the club


• Discuss the club according to brand standards


• Content curation of digital marketing andsignage as it pertains to entertainment throughout the club


• Reaching out to members and gauging feedback regarding club experience and satisfaction, and general wellness of the members


• Develops and maintains relationships to fulfill the needs of members, guests, or employees.


• Sorting and distributing communications & incomingmail


• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.


• Proficient in Microsoft Office Suite or related software.


• Excellent problem-solving and critical thinking skills.


• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment


• Must have a positive attitude with the ability to remain flexible and patient.


• Excellent organizational and multitasking skills.


• Excellent administrative skills.

Education and Experience:

• At least two years of hotel guest services experience highly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.


• Must be able to lift up to 15 pounds at times.

The Gathering Spot is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.