Member Experience Concierge

TEKsystems; United States; Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

401k match

Health, dental, vision

Wellness programs

Tuition reimbursement

Parental leave

Job summary

TEKsystems in Scottsdale, AZ is seeking a Member Services Advocate to provide high-touch customer support by phone, email, and other channels, helping members navigate service requests or claims with empathy and professionalism. Start date is November 9, 2026.

This permanent, full-time role offers a hybrid schedule (3 days onsite, 2 days remote) with training and clear opportunities for career advancement within TEKsystems.

Qualifications

• Strong customer service experience required.
• Excellent communication, empathy and active listening skills.
• Ability to multitask and navigate multiple applications.
• Comfortable with phone-based interactions.
• Insurance or claims experience preferred but not required.

Responsibilities

• Provide exceptional customer support through phone, email, and other communication channels.
• Build strong relationships with members by demonstrating empathy, active listening, and professionalism.
• Accurately document interactions, resolve concerns, and navigate multiple systems in a fast-paced environment.

Skills

Customer service

Communication

Empathy

Multi-tasking

Phone support

Microsoft Office

Job description

TEKsystems in Scottsdale, AZ is seeking a Member Services Advocate to provide high-touch customer support by phone, email, and other channels, helping members navigate service requests or claims with empathy and professionalism. Start date is November 9, 2026.

This permanent, full-time role offers a hybrid schedule (3 days onsite, 2 days remote) with training and clear opportunities for career advancement within TEKsystems.