Hybrid Tech Support Pro – Remote + Scottsdale

TEKsystems; Scottsdale (AZ); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Weekly pay

Benefits through TEK contracts

1-month paid training

Hybrid work after training

Job summary

TEKsystems is seeking a Technical Support Call Center Rep in Scottsdale, AZ, offering a hybrid schedule with 1 day remote and 4 days in-office after training. Training is 100% on-site for the first 30 days.

The role focuses on resolving customer issues via phone, email, and chat, maintaining process knowledge, and hitting phone/case metrics. Salesforce and MS Dynamics experience are valued, with potential for conversion after 6 months.

Qualifications

• Comfortable working with Chat, Email, & Phone
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• Customer support, Email, Chat
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• Would love to find someone who also has tech support experience
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• Salesforce
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• CRM, MS Dynamics
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• Strong Job tenure, no job hopping - must be in last 3 roles for 15 months or more at least
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• Technical Skills are needed, troubleshooting expertise

Responsibilities

• Build and maintain subject matter expertise of processes and solutions related to this role
• Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution
• Salesforce Cases
• Meet personal/team performance targets around phone and case metrics
• Send process or performance improvement suggestions to your Support Manager
• The work is broken down 80% calls & 20% email and chat

Skills

Chat/Email/Phone

Customer support

Tech support

Salesforce

CRM/MS Dynamics

Job stability 15+ months in last 3, 4+

Tools

Salesforce

MS Dynamics

CRM

Job description

TEKsystems is seeking a Technical Support Call Center Rep in Scottsdale, AZ, offering a hybrid schedule with 1 day remote and 4 days in-office after training. Training is 100% on-site for the first 30 days.

The role focuses on resolving customer issues via phone, email, and chat, maintaining process knowledge, and hitting phone/case metrics. Salesforce and MS Dynamics experience are valued, with potential for conversion after 6 months.