Member Support Specialist — Hybrid

TEKsystems; United States; Hybrid; USD 61,606,000 - 66,290,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability Insurance

Health Spending Account (HSA)

Job summary

TEKsystems in Stephens City, VA, is hiring a Member Support Representative on a contract-to-hire basis. You will be the trusted first point of contact for members, helping with accounts, cards, loans, and more while delivering personalized support and building relationships.

The role emphasizes empathy, clear communication, and the ability to navigate multiple systems to resolve questions efficiently. Training and career growth are highlighted, along with a hybrid work setup.

Qualifications

• Strong communication and problem-solving skills.
• Enjoy helping people and creating exceptional customer experiences.
• Thrive in a fast-paced, team-oriented environment.
• Adapt quickly and remain calm under pressure.
• Are curious, motivated, and eager to learn new skills.
• Bring a positive attitude and a commitment to continuous growth.

Responsibilities

• Be the friendly, knowledgeable first point of contact for member inquiries.
• Deliver personalized support with empathy, professionalism, and confidence.
• Simplify complex financial products and services into clear, easy-to-understand solutions.
• Assist members with accounts, debit and credit cards, loans, savings products, retirement planning, and more.
• Use technology and multiple systems to efficiently resolve questions and concerns.
• Identify opportunities to recommend products and services that help members achieve their financial goals.
• Create positive experiences that strengthen member relationships and reinforce trust.

Skills

Communication

Problem-solving

Customer service

Teamwork

Adaptability

Learning mindset

Job description

TEKsystems in Stephens City, VA, is hiring a Member Support Representative on a contract-to-hire basis. You will be the trusted first point of contact for members, helping with accounts, cards, loans, and more while delivering personalized support and building relationships.

The role emphasizes empathy, clear communication, and the ability to navigate multiple systems to resolve questions efficiently. Training and career growth are highlighted, along with a hybrid work setup.