Member Services Advocate

TEKsystems; United States; Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

401k match

Health, dental, vision

Wellness programs

Tuition reimbursement

Parental leave

Job summary

TEKsystems in Scottsdale, AZ is seeking a Member Services Advocate to provide high-touch customer support by phone, email, and other channels, helping members navigate service requests or claims with empathy and professionalism. Start date is November 9, 2026.

This permanent, full-time role offers a hybrid schedule (3 days onsite, 2 days remote) with training and clear opportunities for career advancement within TEKsystems.

Qualifications

• Strong customer service experience required.
• Excellent communication, empathy and active listening skills.
• Ability to multitask and navigate multiple applications.
• Comfortable with phone-based interactions.
• Insurance or claims experience preferred but not required.

Responsibilities

• Provide exceptional customer support through phone, email, and other communication channels.
• Build strong relationships with members by demonstrating empathy, active listening, and professionalism.
• Accurately document interactions, resolve concerns, and navigate multiple systems in a fast-paced environment.

Skills

Customer service

Communication

Empathy

Multi-tasking

Phone support

Microsoft Office

Job description

Make an Impact in Customer Experience While Building a Long-Term Career!

Join a growing organization known for delivering exceptional, concierge-level service and helping customers through meaningful moments every day. If you're passionate about people, problem-solving, and creating outstanding experiences, this could be the opportunity you've been looking for.

Member Services Advocate

Role Overview

We're seeking customer-focused professionals to support members through a high-touch service experience. In this role, you'll serve as a trusted point of contact, helping members navigate service requests or claims intake while delivering empathetic and professional support.

Start Date: November 9, 2026

Location: Scottsdale, AZ 85250

Shift: Full-Time | Training: 7:00 AM - 4:00 PM | Post-training schedules may be as late as 10:00 AM - 7:00 PM

Duration: Direct Hire / Permanent

Work Arrangement: Hybrid (3 days onsite, 2 days remote)

What You'll Be Doing

• Provide exceptional customer support through phone, email, and other communication channels.
• Build strong relationships with members by demonstrating empathy, active listening, and professionalism.
• Accurately document interactions, resolve concerns, and navigate multiple systems in a fast-paced environment.

Qualifications

• Strong customer service experience.
• Excellent communication, empathy, and active listening skills.
• Ability to multitask and navigate multiple applications simultaneously.
• Comfortable handling phone-based interactions throughout the day.
• Experience in hospitality, retail, banking, healthcare administration, call centers, insurance, education, or other service-oriented industries is highly transferable.
• Proficiency with Microsoft Office and general computer systems.
• Insurance or claims experience is preferred but not required.

Why Apply?

This opportunity offers extensive training, strong career advancement potential, a supportive team environment, and the chance to make a meaningful impact on customers' lives every day. Whether you're coming from hospitality, retail, banking, healthcare, or another service-focused field, this role provides an excellent pathway into a rewarding long-term career.

Job Type & Location

This is a Permanent position based out of Scottsdale, AZ.

Pay and Benefits

The pay range for this position is $53000.00 - $53000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Retirement & Savings401k matchStudent loan repayment assistanceLife and disability insuranceFinancial wellness education programs and toolsHealth & WellnessComprehensive medical, dental and vision coverageWellness program24/7 TelemedicineHealth Savings & Flexible Spending AccountsSecond opinion providerPassions & work/life balanceFlexible PTOMembership for Headspace mindfulness and meditationTuition and passion course reimbursementFamily planningFully paid parental leaveFertility benefits & supportAdoption assistanceNursing mother supportChild care and tutoring benefits

Workplace Type

This is a hybrid position in Scottsdale,AZ.

Application Deadline

This position is anticipated to close on Oct 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.