Member Experience Champion

IN SHAPE; Sacramento (CA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Free gym membership

Casual environment

Retail discounts

Growth opportunities

401(k)

Job summary

In-Shape Fitness seeks a Member Experience Ambassador to engage with members, guests, and teams, delivering friendly service and fitness guidance. You’ll help new members with orientation, app setup, and program recommendations while promoting club amenities and events.

You’ll stock and sell retail items aligned with members’ goals and respond promptly to inquiries, ensuring a safe, welcoming environment and a positive, motivating experience for all.

Qualifications

• Passionate about fitness and helping others in their fitness journey.
• Basic fitness and sales experience.
• Excellent communication and listening skills both in-person and phone.
• Demonstrated customer service experience: friendly, outgoing, and approachable.
• Willing to work a flexible shift including evenings, weekends, and holidays.

Responsibilities

• Get to know members/prospective members and share In-Shape’s fitness philosophy.
• Support new members through FitStart program and club orientation.
• Assist with downloading the mobile app and getting started.
• Give club tours highlighting amenities and current promotions.
• Stock/sell/recommend retail items supporting fitness goals.
• Provide excellent customer service via calls or in person.
• Exceed member expectations with a welcoming, motivating experience.
• Follow In-Shape Clean Approach and safety policies.
• Resolve concerns ensuring member needs and guidelines are met.
• Monitor pool and slide during season when applicable and enforce rules.
• Assist in other club areas as needed.

Skills

Fitness passion

Sales experience

Communication skills

Customer service

Bilingual

Education

High School diploma or equivalent

Job description

In-Shape Fitness seeks a Member Experience Ambassador to engage with members, guests, and teams, delivering friendly service and fitness guidance. You’ll help new members with orientation, app setup, and program recommendations while promoting club amenities and events.

You’ll stock and sell retail items aligned with members’ goals and respond promptly to inquiries, ensuring a safe, welcoming environment and a positive, motivating experience for all.