Member Services Associate - Front Desk & Club Experience

Excel Fitness; Rogers (AR); On-site; USD 26,000 - 32,000; Full time

Job summary

Excel Fitness in Rogers, AR seeks a Team Player to support daily club operations, maintain cleanliness and welcoming atmosphere, assist members, and help promote memberships and programs. You will conduct club walkarounds and ensure the facility reflects Excel standards.

Responsibilities include inputting member information into tablets and POS, auditing cash drawers, maintaining inventory, and promoting state-of-the-art amenities while ensuring compliance with safety policies.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR and AED Certification required before working alone; training provided if needed.
• Comfortable standing for long periods.
• Excellent communication and team skills.
• Proficient with Microsoft Office and computer use.
• Familiar with Excel's mission and Planet Fitness brand.

Responsibilities

• Maintain club cleanliness and atmosphere.
• Input and update member information into tablets and POS.
• Audit cash drawers daily.
• Promote memberships and run promotions.
• Conduct club walkarounds and audits.
• Assist members with equipment and amenities as needed.
• Ensure compliance with state and federal laws and insurance requirements.
• Assist GM/AM with training and operational strategies.
• Communicate with members and provide high level of service.

Skills

Customer service

Communication

Teamwork

Critical thinking

MS Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Excel Fitness in Rogers, AR seeks a Team Player to support daily club operations, maintain cleanliness and welcoming atmosphere, assist members, and help promote memberships and programs. You will conduct club walkarounds and ensure the facility reflects Excel standards.

Responsibilities include inputting member information into tablets and POS, auditing cash drawers, maintaining inventory, and promoting state-of-the-art amenities while ensuring compliance with safety policies.