Member Experience Concierge

Dover Federal Credit Union; Kent (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

Dover Federal Credit Union is looking for a Member Experience Specialist in Kent, Washington, to create an exceptional experience for members and guests. The role involves welcoming members professionally, performing clerical tasks, and addressing member inquiries.

The ideal candidate will have strong member service skills, a high school diploma, and relevant experience. Responsibilities include client transactions, account maintenance, and ensuring compliance with regulations. Join us to enhance member satisfaction and assist with their financial needs.

Qualifications

• Requires 6 months of experience in member service or related field.
• Intermediate mathematical skills required.
• Compliant with all credit union policies and procedures.

Responsibilities

• Deliver exceptional member service by welcoming and assisting members.
• Perform various clerical and member service duties.
• Maintain confidentiality regarding member information.

Skills

Member service skills

Interpersonal skills

Organizational skills

Basic typing/word processing skills

Education

High school diploma

Job description

Dover Federal Credit Union is looking for a Member Experience Specialist in Kent, Washington, to create an exceptional experience for members and guests. The role involves welcoming members professionally, performing clerical tasks, and addressing member inquiries.

The ideal candidate will have strong member service skills, a high school diploma, and relevant experience. Responsibilities include client transactions, account maintenance, and ensuring compliance with regulations. Join us to enhance member satisfaction and assist with their financial needs.