Member Experience Concierge

Invited Clubs; Indianapolis (IN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement savings plan

Generous paid time off

Job summary

Invited Clubs in Indianapolis, IN, is seeking a Concierge to enhance member experiences by managing reservations, addressing inquiries, and promoting club offerings. The ideal candidate will have a high school diploma and at least one year of experience in a customer-facing hospitality role, alongside strong communication and organizational skills. This position involves fostering connections with members to enhance engagement and ensuring all interactions align with club standards. Benefits include medical coverage, retirement plans, and generous paid time off.

Qualifications

• Minimum of 1 year of experience in hospitality or customer-facing roles.
• Exceptional listening skills to address member needs.
• Positive attitude with a collaborative team spirit.

Responsibilities

• Manage phone calls and reservations to ensure member satisfaction.
• Promote club events and assist with member communications.
• Ensure all member interactions are properly documented.

Skills

Service-oriented mindset

Strong communication skills

Friendly demeanor

Organizational skills

Ability to work under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Telecommunication systems

Job description

Invited Clubs in Indianapolis, IN, is seeking a Concierge to enhance member experiences by managing reservations, addressing inquiries, and promoting club offerings. The ideal candidate will have a high school diploma and at least one year of experience in a customer-facing hospitality role, alongside strong communication and organizational skills. This position involves fostering connections with members to enhance engagement and ensuring all interactions align with club standards. Benefits include medical coverage, retirement plans, and generous paid time off.