Member Experience & Engagement Lead

The Columbia Club Inc; Indianapolis (IN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401K with matching

Paid time off (PTO)

Educational opportunities

Job summary

A prestigious city club in Indianapolis is seeking a Member Experience Manager to enhance member engagement through personalized service and thoughtful programming. This individual will oversee member orientations, event logistics, and member relations initiatives. Suitable candidates should have 3–5 years of relevant experience in hospitality, strong creativity, and excellent communication skills. The role requires on-site presence with a flexible schedule, including some evenings and weekends. Competitive pay and benefits are offered.

Qualifications

• 3–5 years of experience in hospitality, event planning, or member relations.
• Excellent interpersonal and member service skills.
• Strong creativity in event development.
• Highly organized and detail-oriented.
• Proficiency in relevant software.

Responsibilities

• Enhance member engagement through thoughtful programming and personalized service.
• Conduct onboarding outreach to new members.
• Liaise with clubs within the Club.
• Manage Club event reservations and logistics.
• Report survey and engagement data to leadership.

Skills

Interpersonal skills

Member service expertise

Event planning

Creativity

Organizational ability

Communication

Tools

Microsoft Office Suite

NorthStar

Job description

A prestigious city club in Indianapolis is seeking a Member Experience Manager to enhance member engagement through personalized service and thoughtful programming. This individual will oversee member orientations, event logistics, and member relations initiatives. Suitable candidates should have 3–5 years of relevant experience in hospitality, strong creativity, and excellent communication skills. The role requires on-site presence with a flexible schedule, including some evenings and weekends. Competitive pay and benefits are offered.