Member Experience Concierge: Elevate Every Visit

Invited Clubs; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement savings plan

Generous paid time off

Job summary

Invited Clubs in Philadelphia is seeking a dedicated Concierge to join their Member Experience team. This role focuses on delivering exceptional service by managing phone calls, reservations, and member inquiries. The successful candidate will possess a service-oriented mindset and strong communication skills, enhancing member engagement and satisfaction. Join a committed team where you can contribute to creating memorable experiences for club members. Benefits include medical, dental, vision coverage, and generous paid time off.

Qualifications

• Minimum of 1 year of experience in the hospitality industry or a similar customer-facing role.
• Friendly and personable with a can-do attitude.
• Proficient in Microsoft Office applications including Word, Outlook, and Excel.

Responsibilities

• Manage phone calls, reservations, and emails ensuring prompt assistance.
• Promote club events and communicate effectively with members.
• Provide warm welcomes and fond farewells to members and guests.

Skills

Service-oriented mindset

Strong communication skills

Organizational skills

Positive attitude

Education

High school diploma or equivalent

Tools

Microsoft Office Applications

Telephone

Job description

Invited Clubs in Philadelphia is seeking a dedicated Concierge to join their Member Experience team. This role focuses on delivering exceptional service by managing phone calls, reservations, and member inquiries. The successful candidate will possess a service-oriented mindset and strong communication skills, enhancing member engagement and satisfaction. Join a committed team where you can contribute to creating memorable experiences for club members. Benefits include medical, dental, vision coverage, and generous paid time off.