Guest Experience Specialist - Personal Concierge

Sales Match; Indianapolis (IN); On-site; USD 27,552 - 48,216; Part time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts on services

Job summary

A leading hospitality service provider based in Indianapolis is looking for a Guest Experience Coordinator to assist guests with reservations, provide tailored recommendations, and deliver personalized experiences. The ideal candidate will have a high school diploma, 2+ years of experience in hospitality, and strong communication skills. This role offers competitive hourly pay ranging from $20 to $35, along with health, dental, and vision insurance, paid time off, and employee discounts on services.

Qualifications

• 2+ years of experience in hospitality or customer service.
• Knowledge of local attractions, events, and services preferred.
• Experience with CRM tools is a bonus.

Responsibilities

• Assist guests with reservations, transportation, tickets, and tailored recommendations.
• Anticipate guest needs and deliver personalized experiences.
• Resolve concerns quickly and professionally to ensure guest satisfaction.
• Collaborate with internal teams to meet guest needs.
• Maintain detailed records of guest preferences and requests.

Skills

Strong communication

Organizational skills

Multitasking skills

Problem-solving mindset

Attention to detail

Education

High school diploma or equivalent

Degree in Hospitality or Business

Tools

CRM tools or customer management platforms

Job description

A leading hospitality service provider based in Indianapolis is looking for a Guest Experience Coordinator to assist guests with reservations, provide tailored recommendations, and deliver personalized experiences. The ideal candidate will have a high school diploma, 2+ years of experience in hospitality, and strong communication skills. This role offers competitive hourly pay ranging from $20 to $35, along with health, dental, and vision insurance, paid time off, and employee discounts on services.