Member Experience Concierge

ClubCorp, Inc.; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401(k) retirement savings plan

Generous paid time off

Job summary

A leading hospitality company in Indianapolis seeks a Concierge to elevate member experience through exceptional service. You will manage calls, reservations, and foster relationships with club members. This role demands a friendly demeanor and commitment to exceeding expectations. Ideal candidates will bring a customer-service mindset and experience in a similar role, and enjoy working within a dynamic team. Benefits include medical coverage and generous paid time off.

Qualifications

• Experience in the hospitality industry or a similar customer-facing role.
• Service-oriented mindset to enhance member experiences.
• Friendly and personable demeanor with positive engagement.

Responsibilities

• Manage phone calls, reservations, and emails for exceptional service.
• Promote club events and services to enhance member engagement.
• Conduct outreach to new and at-risk members.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Positive attitude

Education

High school diploma

Tools

Microsoft Office

Telephone

Job description

A leading hospitality company in Indianapolis seeks a Concierge to elevate member experience through exceptional service. You will manage calls, reservations, and foster relationships with club members. This role demands a friendly demeanor and commitment to exceeding expectations. Ideal candidates will bring a customer-service mindset and experience in a similar role, and enjoy working within a dynamic team. Benefits include medical coverage and generous paid time off.