Member Experience Pro: Engagement & Concierge

Life Time Inc.; Westfield (IN); On-site; USD 17,000 - 28,000; Full time

Job summary

Life Time Inc. in Westfield, Indiana seeks a Membership Concierge II to handle member inquiries, account maintenance, and engagement with guests. You will learn club programming insights and contribute to member retention while delivering exceptional hospitality.

This role emphasizes strong communication, multi-tasking, and a friendly, proactive approach. The position involves assisting with memberships, events, and payments, with opportunities for growth through hospitality certifications and a

Qualifications

• Capable of multi-tasking while delivering high quality customer service.
• Strong verbal communication and listening skills required.
• Comfortable in a fast-paced environment and standing for extended periods.

Responsibilities

• Greet members and guests, acting as first point of contact at the resort.
• Educate members about club programming, events, pricing, and policies.
• Assist with account maintenance and member transactions including payments.
• Support new membership sales and member retention interactions.
• Handle inquiries and service recovery using available tools.

Skills

Customer service

Sales

Verbal communication

Multi-tasking

Hospitality mindset

Problem solving

Education

High School graduate or equivalent

Bachelor’s Degree in Hospitality (preferred)

Job description

Life Time Inc. in Westfield, Indiana seeks a Membership Concierge II to handle member inquiries, account maintenance, and engagement with guests. You will learn club programming insights and contribute to member retention while delivering exceptional hospitality.

This role emphasizes strong communication, multi-tasking, and a friendly, proactive approach. The position involves assisting with memberships, events, and payments, with opportunities for growth through hospitality certifications and a