Member Experience Concierge: Elevate Every Visit

Invited Clubs; Gibsonia (Allegheny County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401(k) retirement savings plan

Paid time off

Job summary

Invited Clubs seeks a Concierge to join their Member Experience team in Gibsonia, PA. This role is essential for managing phone calls, reservations, and engaging with club members to deliver exceptional service. The Concierge will foster connections, assist with outreach to members, and promote club offerings while ensuring every interaction enhances member satisfaction. The ideal candidate should possess a service-oriented mindset, strong communication skills, and a high school diploma or equivalent, along with at least a year of hospitality experience.

Qualifications

• Minimum of 1 year of experience in hospitality or a customer-facing role.
• Friendly and personable with a positive, can-do attitude.
• Professional and welcoming phone demeanor.

Responsibilities

• Manage phone calls, reservations, and general emails.
• Provide exceptional service to club members and guests.
• Promote club events and initiatives.

Skills

Service-oriented mindset

Strong communication skills

Organizational skills

Positive attitude

Effective multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Telephone

Job description

Invited Clubs seeks a Concierge to join their Member Experience team in Gibsonia, PA. This role is essential for managing phone calls, reservations, and engaging with club members to deliver exceptional service. The Concierge will foster connections, assist with outreach to members, and promote club offerings while ensuring every interaction enhances member satisfaction. The ideal candidate should possess a service-oriented mindset, strong communication skills, and a high school diploma or equivalent, along with at least a year of hospitality experience.