Member Experience Concierge

Fitness Ventures (Crunch Fitness); Fort Collins (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Gym membership

Advancement opportunities

Training & development

Employee discounts

Free uniforms

Job summary

Fitness Ventures LLC in Fort Collins, CO, is seeking a friendly Member Services Representative to be the welcoming face of the club and deliver exceptional customer service. You will support member needs, manage check-ins, and promote club offerings with a professional, positive attitude.

Responsibilities include front desk operations, processing payments, assisting with retail and administrative tasks, and contributing to a positive member experience through teamwork and strong communication.

Qualifications

• Minimum age 18; high school diploma or equivalent.
• Previous sales or front desk experience is a plus.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet members and guests in a friendly, professional manner and check them in.
• Communicate events, promotions, and announcements; maintain a positive atmosphere.
• Handle inquiries and requests, escalating to management when needed.
• Process payments for club amenities and services.
• Promote and sell retail products and services.
• Support front desk operations and administrative tasks.

Skills

Customer service

Communication skills

Multitasking

Hospitality/retail experience

Team collaboration

Education

High school diploma

Tools

Club management software

Job description

Fitness Ventures LLC in Fort Collins, CO, is seeking a friendly Member Services Representative to be the welcoming face of the club and deliver exceptional customer service. You will support member needs, manage check-ins, and promote club offerings with a professional, positive attitude.

Responsibilities include front desk operations, processing payments, assisting with retail and administrative tasks, and contributing to a positive member experience through teamwork and strong communication.