Overnight Member Experience Specialist

Fitness Ventures (Crunch Fitness); Fort Collins (CO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Employee discounts

Job summary

Fitness Ventures (Crunch Fitness) in Fort Collins is seeking a friendly Member Services Representative to be the face of our clubs. You will greet members, check in guests, assist with club software, answer calls, and communicate events to the community.

The role focuses on creating a welcoming atmosphere, handling member requests, selling retail, scheduling services, processing payments, and maintaining a clean, organized work area.

Qualifications

• Experience in customer service settings.
• Ability to greet and assist members and guests.
• Familiarity with club facilities and schedules is a plus.

Responsibilities

• Greet members and guests with a friendly demeanor.
• Check in all members and guests per procedures.
• Facilitate messages on club software at check-in.
• Answer phones in a courteous, professional manner.
• Communicate upcoming events to members and guests.
• Maintain a welcoming atmosphere for all.
• Handle member requests or escalate to a manager.
• Sell retail products to members.
• Schedule member services (e.g., tanning, hydro-massage).
• Process payments for member services per procedures.
• Know club facilities, services, and schedules.
• Maintain a clean and organized work area.
• Assist in projects as delegated by club management.
• Follow policies in the Team Member Handbook.

Skills

Customer service

Communication

Retail sales

Job description

Fitness Ventures (Crunch Fitness) in Fort Collins is seeking a friendly Member Services Representative to be the face of our clubs. You will greet members, check in guests, assist with club software, answer calls, and communicate events to the community.

The role focuses on creating a welcoming atmosphere, handling member requests, selling retail, scheduling services, processing payments, and maintaining a clean, organized work area.