Member Concierge | Front Desk Hospitality Pro

Life Time, Inc.; Apex (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Life Time, Inc. in Apex, NC seeks a Membership Concierge I to deliver outstanding service to members and guests as the first point of contact. You will create welcoming experiences, educate on club programs, events, pricing, and policies, and help members with transactions and account changes.

You will work in a fast-paced, friendly environment that promotes a healthy lifestyle and values hospitality. Prior reception or service experience is welcomed, with a focus on clear communication and

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others and deliver high-quality customer service.
• Effective communication skills and ability to multi-task.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships and create extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Effective communication

Commitment to serve others

Multi-tasking

Verbal communication

Education

HS graduate or equivalent

Job description

Life Time, Inc. in Apex, NC seeks a Membership Concierge I to deliver outstanding service to members and guests as the first point of contact. You will create welcoming experiences, educate on club programs, events, pricing, and policies, and help members with transactions and account changes.

You will work in a fast-paced, friendly environment that promotes a healthy lifestyle and values hospitality. Prior reception or service experience is welcomed, with a focus on clear communication and