Member Experience Concierge

Planet Fitness; Bradenton (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is hiring a Front Desk Associate to be the first point of contact for members and guests. You will deliver exceptional customer service, assist with membership inquiries, and help maintain a clean, welcoming club environment, including locker rooms and restrooms.

You will handle front desk check-ins and membership transactions while collaborating with the team to meet club goals. The role emphasizes friendly service, strong communication, and the ability to multitask in a

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with inquiries about membership options and services; direct to resources.
• Check-in members and handle membership-related transactions (billing, renewals).
• Keep the front desk area organized and ensure locker rooms and restrooms are clean and presentable.

Skills

Customer service

Communication

Interpersonal skills

Computer skills

Multitasking

Flexible hours

Education

High school diploma or equivalent

Job description

Planet Fitness is hiring a Front Desk Associate to be the first point of contact for members and guests. You will deliver exceptional customer service, assist with membership inquiries, and help maintain a clean, welcoming club environment, including locker rooms and restrooms.

You will handle front desk check-ins and membership transactions while collaborating with the team to meet club goals. The role emphasizes friendly service, strong communication, and the ability to multitask in a