Member Experience Concierge

Life Time, Inc.; Bloomingdale (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Fully subsidized membership

Medical, dental, vision coverage

Training and professional development

Paid time off

Job summary

Life Time, Inc. is seeking a Membership Concierge I in Florida to deliver outstanding customer service as the first point of contact for members and guests. You will help guests feel welcomed, educate on club offerings, and support members with transactions in a fast-paced, health-focused environment.

The role emphasizes hospitality, relationship-building, and delivering high-quality service to support members in achieving their healthy lifestyle goals.

Qualifications

• Minimum 6 months service/reception experience.
• Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy lifestyle.
• Ability to multitask and deliver high quality service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Acts as the first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Educates members on club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests.
• Assists members with transactions and general account changes.

Skills

Customer service

Communication

Multi-tasking

Hospitality mindset

Phone etiquette

Standing ability

Education

HS Diploma or equivalent

Concierge Certification upon hire

Job description

Life Time, Inc. is seeking a Membership Concierge I in Florida to deliver outstanding customer service as the first point of contact for members and guests. You will help guests feel welcomed, educate on club offerings, and support members with transactions in a fast-paced, health-focused environment.

The role emphasizes hospitality, relationship-building, and delivering high-quality service to support members in achieving their healthy lifestyle goals.