Member Experience Concierge — Welcoming Wellness Club

Life Time Inc.; Peabody (MA); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and US

401(k) retirement savings plan with 회사

Training and professional development

Paid sick leave where required by law

Job summary

Life Time Inc. is seeking a Membership Concierge I to warmly welcome members and guests, answering questions and guiding them through club programming and policies. You will thrive in a friendly, healthy workplace while building value-based relationships that boost member loyalty and support healthy lifestyles.

The role emphasizes exceptional customer service, clear communication, and the ability to multitask in a dynamic environment. Flexible hours and team benefits are offered.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task in a fast-paced environment.
• Good verbal communication.
• Stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests.

Skills

Customer service

Communication

Concierge certification

Phone etiquette

Multitasking

Education

HS Diploma or equivalent

Job description

Life Time Inc. is seeking a Membership Concierge I to warmly welcome members and guests, answering questions and guiding them through club programming and policies. You will thrive in a friendly, healthy workplace while building value-based relationships that boost member loyalty and support healthy lifestyles.

The role emphasizes exceptional customer service, clear communication, and the ability to multitask in a dynamic environment. Flexible hours and team benefits are offered.