Member Experience Concierge

Fitness Ventures (Crunch Fitness); Bellevue (NE); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Gym membership

Advancement opportunities

Training & development

Employee discounts

Job summary

Fitness Ventures LLC in Bellevue, Nebraska is seeking a friendly Member Services Representative to be the first and last point of contact for members and guests, delivering a welcoming, professional club experience and supporting member needs to promote satisfaction and retention.

The role requires strong communication, multitasking in a fast-paced environment, and the ability to manage front desk duties, payments, check-ins, member inquiries, and coordination of events and promotions.

Qualifications

• High school diploma or GED required.
• Minimum age of 18.
• Experience in customer service, hospitality, retail, or front desk preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check in members and guests accurately and efficiently.
• Communicate club events, promotions, and important announcements.
• Process payments for club amenities and services.
• Schedule member services and maintain knowledge of programs and hours.
• Support front desk operations and assist with club initiatives.

Job description

Fitness Ventures LLC in Bellevue, Nebraska is seeking a friendly Member Services Representative to be the first and last point of contact for members and guests, delivering a welcoming, professional club experience and supporting member needs to promote satisfaction and retention.

The role requires strong communication, multitasking in a fast-paced environment, and the ability to manage front desk duties, payments, check-ins, member inquiries, and coordination of events and promotions.