Member Services Associate — Guest Experience

ACAC - ATLANTIC COAST ATHLETIC CLUBS; Chicago (IL); On-site; USD 19,000 - 28,000; Part time

Job summary

ACAC - Atlantic Coast Athletic Clubs in Chicago seeks a friendly, knowledgeable front desk specialist to be the initial point of contact at our member services desk. You will greet members, check them in quickly, and guide guests to the membership department for pricing and enrollment.

You will also enroll members in programs, handle POS transactions, answer calls, and share information about ACAC programs. Maintain a clean, organized workspace and uphold our Five-Star service standards.

Qualifications

• High School Diploma or GED preferred.
• Prior customer service experience desired.
• Prior experience handling payments and cash registers.
• Proficient computer skills.

Responsibilities

• Greet all members and guests in a friendly and courteous manner.
• Check every member and guest in accurately and quickly.
• Direct guests to the membership department for club pricing, costs and enrollment.
• Manage member and guest enrollment in programs and events.
• Answer incoming calls in a clear and friendly and expedient manner.
• Provide information regarding acac programs and registration.
• Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
• Maintain an orderly and highly functional work area.
• Process POS transactions accurately and in an efficient manner.
• Know and adhere to opening and closing procedures.
• Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication.

Skills

Customer service

Cash handling

POS transactions

Computer skills

Communication

Education

High School Diploma or GED

Tools

POS software

Cash register

Job description

ACAC - Atlantic Coast Athletic Clubs in Chicago seeks a friendly, knowledgeable front desk specialist to be the initial point of contact at our member services desk. You will greet members, check them in quickly, and guide guests to the membership department for pricing and enrollment.

You will also enroll members in programs, handle POS transactions, answer calls, and share information about ACAC programs. Maintain a clean, organized workspace and uphold our Five-Star service standards.