Member Experience Concierge

Life Time; Ardmore (PA); On-site; USD 17,000 - 22,000; Part time

Job summary

Life Time in Ardmore, PA seeks a Membership Concierge I to greet members and guests, delivering high-quality service as the first contact. You will educate on programs, events, pricing, and policies while building value-based relationships that boost loyalty and support healthy life goals.

The role emphasizes hospitality, multi-tasking in a fast-paced club environment, and a commitment to service. HS diploma preferred; 6+ months experience required. 15+ hours weekly minimum.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Communication

Hospitality mindset

Multitasking

Education

HS diploma or equivalent

Job description

Life Time in Ardmore, PA seeks a Membership Concierge I to greet members and guests, delivering high-quality service as the first contact. You will educate on programs, events, pricing, and policies while building value-based relationships that boost loyalty and support healthy life goals.

The role emphasizes hospitality, multi-tasking in a fast-paced club environment, and a commitment to service. HS diploma preferred; 6+ months experience required. 15+ hours weekly minimum.