Member Experience Concierge

Life Time Inc.; Apex (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Life Time Inc. in Apex, NC is seeking a Membership Concierge I who delivers exceptional member service at the front desk.

You will greet guests, answer questions, educate on programs, events, pricing, and policies while building value-based relationships that boost loyalty and healthy living goals. As the first point of contact, you will handle member transactions, assist with account changes, and maintain up-to-date knowledge of club offerings in a fast-paced environment, while contributing to

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Effective communication skills.
• Ability to multi-task in a fast-paced environment.
• Passion for living a healthy lifestyle.
• Must stand for 4 hours at a time.

Responsibilities

• Acts as first point of contact for members and guests.
• Handles incoming phone calls from members and guests.
• Educates members about club programming, events, pricing, and policies.
• Creates exceptional guest experiences with a hospitality mindset.
• Assists members with transactions and account changes.

Skills

Customer service

Communication skills

Hospitality mindset

Multi-tasking

Stand for 4 hours

Commitment to serve others

Education

High School Diploma or GED

Concierge Certification

Job description

Life Time Inc. in Apex, NC is seeking a Membership Concierge I who delivers exceptional member service at the front desk.

You will greet guests, answer questions, educate on programs, events, pricing, and policies while building value-based relationships that boost loyalty and healthy living goals. As the first point of contact, you will handle member transactions, assist with account changes, and maintain up-to-date knowledge of club offerings in a fast-paced environment, while contributing to