Member Experience Concierge

Planet Fitness - Midwest Management Group; Allentown (Lehigh County); On-site; USD 30,000 - 40,000; Full time

Job summary

A fitness franchise in Allentown seeks a Member Services Representative to ensure a positive experience for members and guests. Responsibilities include greeting members, assisting with sign-ups, and maintaining a clean club. Ideal candidates will have a background in customer service, basic computer skills, and a passion for fitness. Must be at least 18 years old and reliable. The role requires standing, walking, and occasional lifting. Join a team dedicated to exceeding member expectations!

Qualifications

• Customer service background preferred.
• Punctuality and reliability is a must.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Check members into the system and facilitate new member sign-ups.
• Respond to member questions and concerns in a timely manner.

Skills

Customer service background

Basic computer proficiency

Upbeat and positive attitude

Exceptional customer service skills

Strong listening skills

Education

High School diploma/GED equivalent

Job description

A fitness franchise in Allentown seeks a Member Services Representative to ensure a positive experience for members and guests. Responsibilities include greeting members, assisting with sign-ups, and maintaining a clean club. Ideal candidates will have a background in customer service, basic computer skills, and a passion for fitness. Must be at least 18 years old and reliable. The role requires standing, walking, and occasional lifting. Join a team dedicated to exceeding member expectations!