Member Experience Concierge

Planet Fitness - United FP Management, LLC; Richmond Heights (OH); On-site; USD 12,398 - 15,153; Full time

Benefits offered by this job

Free black card membership

Opportunities for advancement

Ongoing leadership training

Health insurance

Job summary

A leading fitness franchise in Richmond Heights is looking for a Member Services Representative. You will create an exceptional experience for members through outstanding customer service, handle front desk activities, and maintain the club's cleanliness. Ideal candidates should possess a positive attitude, customer service skills, and a passion for fitness. This full-time role offers competitive compensation and a vibrant work environment focused on personal growth.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions with appropriate behavior.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities, including answering phones.
• Assist in maintaining the cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening ability

Job description

A leading fitness franchise in Richmond Heights is looking for a Member Services Representative. You will create an exceptional experience for members through outstanding customer service, handle front desk activities, and maintain the club's cleanliness. Ideal candidates should possess a positive attitude, customer service skills, and a passion for fitness. This full-time role offers competitive compensation and a vibrant work environment focused on personal growth.