Member Experience & Community Host

Resident Company; New York (NY); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Resident is seeking a sociable, hands‑on Community Host to greet members, run tours, host events, and orchestrate experiences that turn spaces into unforgettable communities in our New York City space.

You’ll be walking the floor and engaging with members daily, making everyone feel seen and supported. If you love hospitality, remember names, and thrive in fast growth, you’ll fit right in at Resident.

Qualifications

• 2–4 years of experience in community or hospitality roles (optional).
• Charismatic and people‑obsessed; you remember names, faces, and coffee orders.
• Exceptionally organized and resourceful under pressure.
• A creative problem solver who thrives in early‑stage environments.

Responsabilités

• Greet and say hello to every member and be a familiar face.
• Walk the floor, give tours, host events, and orchestrate experiences.
• Keep member profiles up to date in CRM for hyper-personalized experiences.
• Prepare welcome packets and guide new members through onboarding.
• Plan and run events and member appreciation gestures.
• Be the go‑to for questions and quick fixes; anticipate needs.
• Respond to requests via help desk and keep space tidy and stocked.

Connaissances

People skills

Name memory

Organized

Problem solving

Customer service

Description du poste

Resident is seeking a sociable, hands‑on Community Host to greet members, run tours, host events, and orchestrate experiences that turn spaces into unforgettable communities in our New York City space.

You’ll be walking the floor and engaging with members daily, making everyone feel seen and supported. If you love hospitality, remember names, and thrive in fast growth, you’ll fit right in at Resident.