COMMUNITY ASSOCIATE

Resident Company; Greensboro (NC); On-site; USD 65,000 - 75,000; Full time

Job summary

Resident Company, a coworking space provider, is seeking a Community Associate to be the heartbeat of the front desk and member experience. You will greet members, run tours, host events, and craft memorable experiences that make spaces feel alive.

Ideal candidates have hospitality or community background, are highly organized, and thrive in fast-growing environments. You will collaborate with leadership to ensure top-tier service and ongoing member engagement.

Qualifications

• Experience in hospitality or community roles is preferred.
• Excellent verbal and written communication.
• Strong organizational and multitasking abilities.
• Comfortable engaging with members and guests in person.

Responsibilities

• Greet members daily and create a welcoming atmosphere.
• Walk the floor, give tours, host events, and orchestrate memorable experiences.
• Maintain up-to-date member profiles in the CRM.
• Support onboarding and member onboarding processes.

Skills

Hospitality background

People skills

Organizational skills

CRM familiarity

Tools

CRM software

Job description

Community Associate

Location: Chelsea

Type: Full-time, 5 days a week on-site

Compensation: $65,000-75,000

Open Immediately

About Us

Resident is a shared workspace for companies that care who they work alongside. Coworking promised community but delivered random strangers sharing Wi‑Fi, so we built a Company Club instead. We don't sell day passes, and every member company is vetted for fit, so the founders, AI startups, and high-performing teams you say hi to in the kitchen today will still be there next week.

Behind that experience is a small team that runs on service and common sense. We know every member's name (and their birthday), skip the corporate policies, and make decisions that make sense for members. Joining us means getting in early at a profitable, fast-growing company led by a founder with a previous exit, where your ideas shape how every space feels and works.

About the Role

We're looking for a social, sharp, and resourceful professional to become the heartbeat of our space. Someone who's not afraid to get their hands dirty, solve unexpected problems on the fly, and make every member feel like a VIP. If you come from the hospitality world or you just get people and love making them feel seen and supported, you'll fit right in.

This isn't a behind-the-desk job. You'll be actively walking the floor, greeting members, running tours, hosting events, and orchestrating experiences that turn great spaces into unforgettable communities.

What You’ll do

MEMBER EXPERIENCE & ENGAGEMENT

• Help create a warm, welcoming atmosphere and become a familiar face every member looks forward to seeing
• Greet and say goodbye to every member each day
• Learn about our residents beyond just names and companies: their interests, quirks, goals, and pet peeves
• Spot introduction opportunities and help connect like-minded members
• Keep member profiles in our CRM detailed and up to date to support a hyper-personalized experience
• Prepare welcome packets and help guide new members through onboarding
• Help plan and run events, member appreciation gestures, and the ongoing "magic touches" that make the space feel alive

SUPPORT & DAY-TO-DAY OPERATIONS

• Be a go-to person for questions, quick fixes, and random needs (need a phone charger? you've got it)
• Respond to and resolve incoming requests through our help desk system
• Help run unique internal programs like "Immersive Day" to deepen member connections
• Keep the space stocked, tidy, and ready before the first member walks in
• Encourage thoughtful coworking etiquette in creative, non-cheesy ways
• Post daily optimism prompts and conversation starters to spark community energy

SALES & TOURS

• Run engaging, high-touch tours that feel more like consultations than sales pitches
• Offer guests coffee, tea, and even a little chocolate; it's the small things that matter
• Put together curated swag bags and leave prospects feeling taken care of
• Understand people's business needs and help figure out how we can best support them

Who You Are

• 2-4 years of experience in community or hospitality roles (optional)
• Charismatic and people-obsessed; you remember names, faces, and coffee orders
• Exceptionally organized and resourceful under pressure
• A creative problem solver who thrives in early-stage environments
• Obsessed with service, but not in a scripted way; you're natural, thoughtful, and warm
• Hungry to grow, learn, and take on more responsibility over time
• Coachable; you take feedback well and act on it fast
• Comfortable wearing many hats (and doing things that aren't in your "job description")

Why Join Us

• You'll join early in a fast-growing, high-ambition company
• You'll learn hands-on from our Community Manager and work alongside our Founder & CEO
• You'll have a real path to grow into our founder and "Head of Community"
• Your ideas will matter and will be implemented
• You'll build real relationships with top founders in NYC