Member Experience & Club Operations Lead

Planet Fitness-United Fitness Partners; Louisiana (MO); On-site; USD 34,000 - 48,000; Full time

Job summary

Planet Fitness River Ridge is seeking an Assistant Manager to help oversee club operations, ensure a top-notch member experience, and support financial stability. You will lead teammates to deliver outstanding service in a high-energy Judgement Free Zone.

Requirements include 18+, a High School Diploma/GED, and proven leadership in retail or fitness. The role offers growth opportunities within a dynamic gym community that values teamwork and member care.

Qualifications

• Must be a minimum of 18 years of age.
• High School Diploma/GED equivalent.
• Excellent Customer Service skills with a high degree of member care.
• Previous experience leading teams in the retail or fitness environment.
• Self-starter, motivated and enthusiastic about creating the best experience for members.
• Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.

Responsibilities

• Assist in interviewing and recruitment by completing initial phone interviews of member service representatives and fitness trainers.
• Able to drive club metrics in alignment with business performance.
• Lead by example and inspire teammates to deliver +1% service to build Raving Fans and operational excellence.
• Monitor inventory and review daily/weekly/monthly sales numbers with club manager to identify opportunities and modify execution.
• Uphold company standards to deliver the mission and values; manage a clean, friendly, and well-maintained club.
• Ensure teammates consistently execute basics in punctuality, dress code, friendliness, and cleanliness.
• Assist in overseeing club audits to ensure areas are clean, neat, organized, and in 'like new' condition.
• Front End employees to promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Skills

Customer service

Leadership experience

Self-motivation

Organization

Education

High School Diploma/GED

Job description

Planet Fitness River Ridge is seeking an Assistant Manager to help oversee club operations, ensure a top-notch member experience, and support financial stability. You will lead teammates to deliver outstanding service in a high-energy Judgement Free Zone.

Requirements include 18+, a High School Diploma/GED, and proven leadership in retail or fitness. The role offers growth opportunities within a dynamic gym community that values teamwork and member care.