Gym Operations Lead | Member Experience & Team Growth

Planet Fitness - Eclipse Fitness Group; Canton (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Job summary

Planet Fitness - Eclipse Fitness Group is seeking an Assistant Manager to help oversee gym operations and deliver a premium, judgment-free experience for members. The role supports the Club Manager, supervises staff, and helps drive a financially successful club.

You will assist in recruiting, training, and managing staff including Member Service Representatives, Trainers, and Custodians, while maintaining a welcoming environment and top-tier customer service for all members and guests.

Qualifications

• Customer service excellence is essential.
• Experience as a Member Service Representative at Planet Fitness is preferred.
• Ability to supervise staff with diplomacy and strong listening skills.
• Proficient with basic computer applications (MS Office).
• Energetic, hardworking, and able to motivate a team.
• CPR certification required.
• Must be 18 years or older.

Responsibilities

• Assist in recruiting, hiring and developing gym staff.
• Maintain a welcoming atmosphere and ensure superior customer service.
• Support Club Manager with staff scheduling and supervision.
• Oversee member check-ins, tours and new member sign-ups.
• Handle front desk duties and answer member questions.
• Assist in cleanliness and maintenance of facility.
• Track club statistics and budgeting for supplies.
• Provide backup support for absent employees.

Skills

Customer service

Member Services experience

Supervisory skills

Diplomacy & listening

MS Office / Microsoft Suite

Energetic & hard-working

Problem solving

CPR Certification

High school diploma

Age 18+

Education

High school diploma/GED

Tools

Microsoft Suite

Job description

Planet Fitness - Eclipse Fitness Group is seeking an Assistant Manager to help oversee gym operations and deliver a premium, judgment-free experience for members. The role supports the Club Manager, supervises staff, and helps drive a financially successful club.

You will assist in recruiting, training, and managing staff including Member Service Representatives, Trainers, and Custodians, while maintaining a welcoming environment and top-tier customer service for all members and guests.