Assistant Gym Manager: Growth, Training & Member Experience

Core Development & Management; Milton (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation*/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3%

Term Life Insurance

Flexible Spending Accounts

Employee perks and discounts

Full-time employee benefits

Job summary

Planet Fitness is seeking an Assistant Manager to oversee gym operations and ensure a top-tier, judgement-free member experience. You will help recruit, train, and lead staff while maintaining a welcoming atmosphere and high service standards.

The role requires strong leadership, communication, and organizational skills, with full-time hours that may include evenings, weekends, and holidays. Benefits and competitive pay accompany this position.

Qualifications

• Must be 18 years or older.
• Passion for helping others.
• Commitment to excellent service.
• Previous management experience preferred.
• Basic computer proficiency (Microsoft Suite).
• CPR certification preferred.
• High school diploma/GED equivalent required.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.

Responsibilities

• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers, and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight – ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign‑up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Skills

Excellent communication

Interpersonal skills

Leadership

Organizational skills

Problem solving

Customer service

Team management

CPR certification

Education

High school diploma/GED equivalent

Tools

Microsoft Suite

Job description

Planet Fitness is seeking an Assistant Manager to oversee gym operations and ensure a top-tier, judgement-free member experience. You will help recruit, train, and lead staff while maintaining a welcoming atmosphere and high service standards.

The role requires strong leadership, communication, and organizational skills, with full-time hours that may include evenings, weekends, and holidays. Benefits and competitive pay accompany this position.