Operations Leader: Elevate Member Experience

United FP; River Ridge (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

A leading fitness organization is seeking an Assistant Manager for Operations in River Ridge, Florida. This role involves driving performance metrics, supporting staff development, and maintaining a welcoming environment for members. Ideal candidates will have strong customer service skills, previous team leadership experience in retail or fitness, and a passion for creating the best member experience. The position demands reliability, organization, and the ability to lift and perform physical tasks as required.

Qualifications

• Minimum age 18.
• Excellent customer-service skills with a high degree of member care.
• Previous experience leading teams in the retail or fitness environment.

Responsibilities

• Assist in the interviewing and recruitment process for member service representatives.
• Drive club metrics in alignment with business performance.
• Lead by example and inspire teammates to add value to member service.

Skills

Excellent customer-service skills

Leadership experience in retail or fitness

Self-starter

Well organized and reliable

Education

High School Diploma or GED equivalent

Job description

A leading fitness organization is seeking an Assistant Manager for Operations in River Ridge, Florida. This role involves driving performance metrics, supporting staff development, and maintaining a welcoming environment for members. Ideal candidates will have strong customer service skills, previous team leadership experience in retail or fitness, and a passion for creating the best member experience. The position demands reliability, organization, and the ability to lift and perform physical tasks as required.