Club Operations Lead - Member Experience & Growth

Planet Fitness-United Fitness Partners; Overland Park (KS); On-site; USD 38,000 - 54,000; Full time

Job summary

Planet Fitness-United Fitness Partners in Overland Park, KS invites you to join as Assistant Club Manager. You will support club operations, ensure a great member experience, and help maintain a high-energy Judgement Free Zone.

The role focuses on people leadership, interviewing and onboarding, driving metrics, and upholding our core values. If you are self-motivated, organized, and passionate about fitness, this is your chance to grow with a dynamic team.

Qualifications

• Must be a minimum of 18 years of age.
• High School Diploma/GED equivalent.
• Excellent Customer Service skills with a high degree of member care.
• Previous experience leading teams in the retail or fitness environment.
• Self-starter, motivated and enthusiastic about creating the best experience for members.
• Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.

Responsibilities

• Assist in interviewing and recruitment of team members.
• Drive club metrics in alignment with business performance.
• Lead by example to deliver +1% service and build Raving Fans and operational excellence.
• Monitor inventory and review daily/weekly/monthly sales numbers with Club Manager to improve performance.
• Uphold mission and values; maintain a clean, friendly club.
• Ensure teammates execute basics: punctuality, dress code, friendliness, and cleanliness.
• Oversee club audits to keep areas clean, neat, and in good condition.
• Promote career growth through training and performance assessment.
• Perform other duties as assigned by the Club Manager.

Skills

Customer service

Leadership

Self-starter

Organization

Teamwork

Attention to detail

Education

High School Diploma/GED equivalent

Job description

Planet Fitness-United Fitness Partners in Overland Park, KS invites you to join as Assistant Club Manager. You will support club operations, ensure a great member experience, and help maintain a high-energy Judgement Free Zone.

The role focuses on people leadership, interviewing and onboarding, driving metrics, and upholding our core values. If you are self-motivated, organized, and passionate about fitness, this is your chance to grow with a dynamic team.