Member Experience Champion - Gym Customer Care

EPIC Fitness Group dba Planet Fitness; Toledo (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Premium for night hours $1

Free Black Card membership

401(k) with employer match

Profit sharing

Employee Assistance Program

Job summary

EPIC Fitness Group dba Planet Fitness is seeking a Customer Service Representative to greet members and guests, answer phones, sign up new members, and ensure a superior, judgement-free experience. Responsibilities include checking in members, giving tours, logging amenities, and addressing billing updates with professionalism.

The role emphasizes cleanliness and a positive, energetic team environment. Benefits include a premium for overnight hours, access to a Black Card membership, retirement

Qualifications

• Demonstrated ability to provide exceptional customer service.
• Ability to answer phones and assist callers with inquiries.
• Strong communication and interpersonal skills.
• Collaborative team player who supports club goals.

Responsibilities

• Greet members and guests, ensuring a welcoming environment.
• Answer phones and assist callers with questions.
• Check in members, give tours, and sign up new members; log amenities and communicate billing updates.
• Respond to member questions and concerns promptly and professionally.
• Maintain cleanliness of facilities, bathrooms, and front desk area.

Skills

Customer service

Phone handling

Communication skills

Teamwork

Job description

EPIC Fitness Group dba Planet Fitness is seeking a Customer Service Representative to greet members and guests, answer phones, sign up new members, and ensure a superior, judgement-free experience. Responsibilities include checking in members, giving tours, logging amenities, and addressing billing updates with professionalism.

The role emphasizes cleanliness and a positive, energetic team environment. Benefits include a premium for overnight hours, access to a Black Card membership, retirement