Member Experience Specialist | Set Schedule & Club Care

EPIC Fitness Group dba Planet Fitness; Commerce Charter Township (MI); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Profit Sharing

Free Black Card

Referral Bonus

Night shift premium

Set Schedule

Growth Opportunities

EAP

Résumé du poste

EPIC Fitness Group dba Planet Fitness is seeking a Customer Service Representative to join our team. You will provide superior service to members, prospective members and guests, ensuring a judgement-free, welcoming experience at the club.

Responsibilities include greeting members, answering phones, signing up new members, tours, and maintaining a clean club environment while addressing billing and member questions promptly.

Qualifications

• Experience in customer service environments.
• Able to answer phones and assist callers with various questions.
• Greet members and guests to create a welcoming atmosphere.

Responsabilités

• Greet members and guests, providing exceptional service.
• Answer phones and assist callers with questions.
• Check in members, give club tours, and sign up new members.
• Log amenities and communicate updates and billing issues to members.
• Regular cleaning of the facility and front desk area.

Connaissances

Customer service

Phone support

Description du poste

EPIC Fitness Group dba Planet Fitness is seeking a Customer Service Representative to join our team. You will provide superior service to members, prospective members and guests, ensuring a judgement-free, welcoming experience at the club.

Responsibilities include greeting members, answering phones, signing up new members, tours, and maintaining a clean club environment while addressing billing and member questions promptly.