Member Experience Champion — Fitness Club
National-Fitness
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Benefits offered by this job
Job summary
National Fitness Center is seeking a dedicated Member Experience Ambassador to welcome and guide members and guests, align fitness goals with club offerings, and promote programs and retail products. You will support new members, assist with app usage, and ensure a positive, clean, and safe gym environment.
The role emphasizes excellent service, strong communication, and the ability to work flexible shifts including evenings and weekends.
Qualifications
- Customer service experience with a friendly, approachable demeanor
- Excellent communication and listening skills in person and over the phone
- Basic sales experience and ability to discuss memberships
- Willing to obtain CPR certification within 60 days of hire
- Bilingual skills are a plus
- Basic computer skills for club operations
Responsibilities
- Get to know members, prospective members, and guests and discuss fitness goals
- Assist with FitStart program and club orientation
- Help members download and use the mobile app
- Give tours and highlight club amenities, programs, and promotions
- Stock/sell/recommend retail items aligned with members goals
- Provide excellent service by responding to member needs and updating memberships
- Foster a welcoming, motivating member experience and maintain cleanliness and safety standards
- Monitor pool/slide as applicable and follow safety rules
- Protect safety policies and assist in other club areas as needed
Skills
Education
Job description
National Fitness Center is seeking a dedicated Member Experience Ambassador to welcome and guide members and guests, align fitness goals with club offerings, and promote programs and retail products. You will support new members, assist with app usage, and ensure a positive, clean, and safe gym environment.
The role emphasizes excellent service, strong communication, and the ability to work flexible shifts including evenings and weekends.
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