Member Experience Champion — Free Gym Membership

National Fitness; Norwood (TN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

401(K) savings plan

Job summary

National Fitness Center in Norwood, TN seeks a Member Experience Ambassador to drive exceptional member service and club engagement. You will welcome members, assist with onboarding and app usage, and promote club programs and retail items aligned with individual fitness goals.

Responsibilities include guiding new members through FitStart, conducting tours, and maintaining a clean, safe, and welcoming environment while supporting other club operations as needed.

Qualifications

• Must have passion for fitness and helping others in their fitness journey.
• Excellent communication and listening skills in person and by phone.
• Demonstrated customer service experience: friendly, outgoing, and approachable.

Responsibilities

• Get to know each member/prospective member/guest and share our fitness philosophy; offer membership options.
• Support new members through FitStart program and onboarding.
• Assist members with downloading the mobile app and getting started.
• Give club tours and highlight amenities, activities, programs, and promotions.
• Stock, sell, and recommend retail items aligned with members’ fitness goals.
• Provide exceptional customer service by promptly responding to member needs and processing membership changes.
• Build a welcoming, motivating member experience and exceed expectations.
• Follow Clean Approach and safety policies; maintain a safe environment.
• Resolve member concerns and adhere to company guidelines.
• Assist in club duties and monitor pool and slide as applicable.

Skills

Communication

Sales experience

Customer service

Basic computer skills

Bilingual skills (nice to have)

Education

High School diploma or equivalent

Job description

National Fitness Center in Norwood, TN seeks a Member Experience Ambassador to drive exceptional member service and club engagement. You will welcome members, assist with onboarding and app usage, and promote club programs and retail items aligned with individual fitness goals.

Responsibilities include guiding new members through FitStart, conducting tours, and maintaining a clean, safe, and welcoming environment while supporting other club operations as needed.