Member Experience Champion

In-Shape Solutions, LLC; Rancho Cordova (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discount on in-club retail items and V

401(K) savings plan

Job summary

In-Shape Fitness is seeking a Member Experience Ambassador (MEA) to act as the heartbeat of the club. You will connect with members, guests, and staff, share fitness philosophy, and drive exceptional service across interactions.

You will guide new members through FitStart, assist with app usage, and lead tours of club amenities while promoting programs and promotions tailored to individual goals.

Qualifications

• High School diploma or equivalent.
• Passionate about fitness and helping others in their fitness journey.
• Basic fitness and sales experience.
• Excellent communication and listening skills both in-person and phone.
• Demonstrated customer service experience: friendly, outgoing, and approachable disposition.
• Works well under pressure and time constraints, and displays positive behavior in all member contacts.
• Willing and able to work a flexible shift: evenings, weekends, and holidays.
• Current CPR or ability to pass CPR certification within 60 days of hire date.

Responsibilities

• Get to know each member/prospective member/guest and share In-Shape’s fitness philosophy and options.
• Support new members through FitStart and familiarize them with the club and equipment.
• Assist members with downloading the mobile app and getting started.
• Give club tours and highlight amenities, activities, programs, and promotions.
• Stock/sell/recommend retail items aligned with members' fitness goals.
• Provide excellent customer service by addressing member needs and updating memberships as requested.
• Maintain a welcoming, motivating In-Shape community and adhere to safety policies.

Skills

Customer service

Sales

Communication

Team player

Education

High School diploma

Job description

In-Shape Fitness is seeking a Member Experience Ambassador (MEA) to act as the heartbeat of the club. You will connect with members, guests, and staff, share fitness philosophy, and drive exceptional service across interactions.

You will guide new members through FitStart, assist with app usage, and lead tours of club amenities while promoting programs and promotions tailored to individual goals.