Member Experience Coach — Fitness Community & Service

IN SHAPE; Cathedral City (CA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discount on in club retail items

Job summary

In-Shape Fitness is seeking a Member Experience Ambassador (MEA) to be the heartbeat of our clubs in California. You’ll welcome members and guests, explain membership options, guide them through FitStart, and help them download the app.

Deliver friendly service, showcase club amenities and promotions, assist with retail, maintain safety, and contribute to a welcoming, motivated community. The role requires strong communication, basic computer skills, and a flexible schedule including evenings,

Qualifications

• Requires high school diploma or equivalent.
• Strong communication and listening skills, both in-person and on the phone.
• Experience in customer service and sales is preferred.
• Basic computer skills to navigate apps and club systems.
• Bilingual skills are a plus.
• CPR certification current or ability to obtain within 60 days; first aid training where applicable.

Responsibilities

• Get to know members, explain membership options and determine best fit.
• Support new members through FitStart and club introduction.
• Assist members with downloading the mobile app and getting started.
• Give tours highlighting amenities, programs, and promotions.
• Stock, sell, and recommend retail items aligned with members' fitness goals.
• Provide excellent customer service and handle membership changes.
• Maintain a welcoming, motivating member experience and adhere to safety policies.
• Assist in other club areas as needed, including seasonal pool duties where applicable.

Skills

Communication

Customer service

Basic computer skills

Bilingual skills

Passion for fitness

Education

High School diploma or equivalent

Job description

In-Shape Fitness is seeking a Member Experience Ambassador (MEA) to be the heartbeat of our clubs in California. You’ll welcome members and guests, explain membership options, guide them through FitStart, and help them download the app.

Deliver friendly service, showcase club amenities and promotions, assist with retail, maintain safety, and contribute to a welcoming, motivated community. The role requires strong communication, basic computer skills, and a flexible schedule including evenings,