Member Experience Champion

In-Shape Fitness; Cathedral City (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discount on in club retail items and 2

401(K) savings plan

Growth opportunities; professional dev

Job summary

In-Shape Fitness is seeking a Member Experience Ambassador (MEA) to be the heartbeat of the club, building connections with members, guests, and teammates while upholding cleanliness, safety, and professionalism. You will guide members through FitStart, explain membership options, assist with app setup, lead tours, promote programs, and help maintain a welcoming, motivating environment.

The MEA role emphasizes friendly service, strong communication, sales comfort, and flexible scheduling to

Qualifications

• High School diploma or equivalent.
• Passionate about fitness and helping others on their fitness journey.
• Basic fitness and sales experience.
• Excellent communication and listening skills both in-person and phone.
• Demonstrated customer service experience: friendly, outgoing, and approachable disposition.
• Willing to work flexible shifts including evenings, weekends, and holidays.
• Current CPR certification or ability to obtain within 60 days of hire date.
• First Aid Training required only at clubs with pool slides.
• Bilingual skills are a plus.

Responsibilities

• Get to know each member/prospective member/guest and share In-Shape’s fitness philosophy.
• Provide membership options and help determine the best option based on goals.
• Support new members through FitStart program and equipment orientation.
• Assist members with downloading the mobile app and getting started.
• Give club tours and highlight amenities, programs, and promotions.
• Stock/Sell/Recommend retail items aligned with members’ fitness goals.
• Provide excellent customer service by addressing member needs and updating memberships.
• Create a welcoming, motivating member experience and uphold cleanliness and safety standards.
• Follow In-Shape Clean Approach and resolve concerns while adhering to guidelines.
• Maintain a safe environment by implementing safety policies and procedures.
• Assist in other areas of the club; monitor pool and slide during season where applicable.
• Perform additional duties and responsibilities as assigned.

Skills

Customer service

Communication

Sales experience

Team player

Bilingual

Basic computer skills

Education

High School diploma or equivalent

Job description

In-Shape Fitness is seeking a Member Experience Ambassador (MEA) to be the heartbeat of the club, building connections with members, guests, and teammates while upholding cleanliness, safety, and professionalism. You will guide members through FitStart, explain membership options, assist with app setup, lead tours, promote programs, and help maintain a welcoming, motivating environment.

The MEA role emphasizes friendly service, strong communication, sales comfort, and flexible scheduling to