Member Experience Advocate

In-Shape Health Clubs; California; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discount on in club retail items

Growth opportunities

401(K) savings plan

Job summary

In-Shape Fitness is seeking a Member Experience Ambassador to be the heartbeat of our clubs. You will build genuine connections with members, guests, and teammates, promote fitness programs, guide new members, and ensure a clean, safe, and welcoming environment for all who visit our clubs.

A successful MEA thrives on excellent communication, friendly service, and a can-do attitude. You will assist with membership options, lead tours, support the FitStart program, and help guests download our

Qualifications

• High School diploma or equivalent.
• Passionate about fitness and helping others in their fitness journey.
• Basic fitness and sales experience.
• Excellent communication and listening skills both in-person and phone.
• Demonstrated customer service experience: friendly, outgoing, and approachable disposition.
• Work well under pressure and time constraints, and display positive behavior in all member contacts.
• Basic computer skills.
• Attend and participate in required meetings and trainings as needed.
• Willing and able to work a flexible shift: evenings, weekends, and holidays.
• Bilingual skills a plus.
• Current CPR or ability to pass CPR certification within 60 days of hire date.
• First Aid Training, required only at clubs with pool slides.

Responsibilities

• Get to know each member/prospective member/guest and share In-Shape’s fitness philosophy.
• Support new members through FitStart program, familiarizing them with the club and equipment.
• Assist members/new members with downloading the mobile app and getting started.
• Give club tours and highlight club amenities, activities, programs, and current promotions.
• Stock/Sell/Recommend retail items that support members’ fitness goals.
• Provide excellent customer service by responding to member needs via calls or in person and updating memberships as requested.
• Build our In-Shape community through a welcoming, motivating member experience.
• Adhere to In-Shape Clean Approach.
• Resolve concerns and ensure member needs are met and guidelines followed.
• Maintain a safe environment by implementing safety policies and procedures.
• Assist in other areas of the club as needed.
• Seasonally monitor pool and slide and enforce rules when applicable.
• Perform additional duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Flexibility

Bilingual

Education

High School diploma

Tools

Computer skills

Job description

In-Shape Fitness is seeking a Member Experience Ambassador to be the heartbeat of our clubs. You will build genuine connections with members, guests, and teammates, promote fitness programs, guide new members, and ensure a clean, safe, and welcoming environment for all who visit our clubs.

A successful MEA thrives on excellent communication, friendly service, and a can-do attitude. You will assist with membership options, lead tours, support the FitStart program, and help guests download our