Member Experience & Sales Associate

Planet Fitness; University Place (WA); Presencial; USD 19 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Vacation/Sick Time

Free Black Card Membership

401(k) Match

Life Insurance

Flexible Spending Accounts

Employee discounts

Resumo da oferta

Planet Fitness in University Place, WA, seeks a Member Services Representative to deliver a superior, welcoming customer experience in our Judgement Free Zone. You will greet members, assist with check-ins, promote the brand, handle memberships, and contribute to sales while maintaining cleanliness and safety standards.

The role emphasizes strong communication, reliability, and the ability to assist guests with questions, resolve concerns, and work collaboratively with the team to support a

Qualificações

• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.

Responsabilidades

• Greet members and guests as they enter or exit the club and assist with questions at check-in.
• Promote the Judgement Free Zone by connecting with members on the club floor.
• Resolve member concerns and escalate to the Club Manager when needed.
• Answer phones and assist callers with inquiries.
• Perform membership sign-ups, updates, cancellations, and transfers.
• Hit or exceed sales goals and contribute to monthly/annual targets.
• Conduct tours for prospective members and drive retail sales.
• Maintain clean and sanitized equipment and facilities as per schedule.

Conhecimentos

Positive attitude

Customer service

Punctuality

Reliability

Diplomacy

Integrity

Communication

Fast learner

Descrição da oferta de emprego

Planet Fitness in University Place, WA, seeks a Member Services Representative to deliver a superior, welcoming customer experience in our Judgement Free Zone. You will greet members, assist with check-ins, promote the brand, handle memberships, and contribute to sales while maintaining cleanliness and safety standards.

The role emphasizes strong communication, reliability, and the ability to assist guests with questions, resolve concerns, and work collaboratively with the team to support a