Guest Experience Lead & Membership Advocate

vasafitnessexternalcareers; Phoenix (AZ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Two gym memberships (free)

401(k) options

Employee Assistance Program (EAP)

Paid Time Off

Medical/Dental/Vision

Job summary

VASA Fitness is seeking a Member Experience Specialist to be the first friendly face at the front desk, greeting members, creating personal connections, and guiding them on memberships and personal training options. You will help keep the club clean and welcoming, ensuring every visit feels like home.

You’ll support membership sales, tours, and a positive fitness community while demonstrating strong communication, independence, and enthusiasm for health and wellness.

Qualifications

• 1+ year of customer service experience preferred
• Membership or sales experience a plus
• Interest in health, wellness, and fitness

Responsibilities

• Greet members at the front desk and create a welcoming atmosphere
• Guide members on memberships, upgrades, and personal training options
• Keep the club clean and organized to make it feel like home
• Lead tours and conversations to drive memberships and upgrades
• Provide exceptional service and address member needs quickly

Skills

Communication

Customer service

Sales

Multitasking

Bilingual (nice to have)

CPR certification (bonus)

Job description

VASA Fitness is seeking a Member Experience Specialist to be the first friendly face at the front desk, greeting members, creating personal connections, and guiding them on memberships and personal training options. You will help keep the club clean and welcoming, ensuring every visit feels like home.

You’ll support membership sales, tours, and a positive fitness community while demonstrating strong communication, independence, and enthusiasm for health and wellness.