Member Experience Champion

Sam's Club; Florence (SC); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits including medical, VIs

401(k), stock purchase

PTO and time-off benefits

Job summary

Sam's Club in Florence, SC is seeking a front-end associate to assist members, process purchases, and promote services. The role includes maintaining checkout areas, handling payments, returns, refunds, and exchanges, and guiding members with self-service technology.

You will help keep the store safe and welcoming for all guests. This position offers competitive pay, benefits, and opportunities to learn new tools and processes while delivering outstanding member service in a fast-paced retail

Qualifications

• Retail experience including front-end operations and customer service.
• Experience with mobile retail applications is a plus.
• Familiarity with store policies on payments, returns, and exchanges.

Responsibilities

• Provides member service and resolves member issues and concerns.
• Maintains the checkout area and processes member purchases.
• Assists with payments, returns, refunds, and exchanges per policy.
• Promotes Sam's Club products and services to members.
• Delivers training on new processes and tools to frontline associates.

Skills

Retail experience

Cash register operation

Customer service

Mobile retail applications

Tools

Cash register

Mobile retail apps

Job description

Sam's Club in Florence, SC is seeking a front-end associate to assist members, process purchases, and promote services. The role includes maintaining checkout areas, handling payments, returns, refunds, and exchanges, and guiding members with self-service technology.

You will help keep the store safe and welcoming for all guests. This position offers competitive pay, benefits, and opportunities to learn new tools and processes while delivering outstanding member service in a fast-paced retail