Member Experience Champion

IN SHAPE; Stockton (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discount on in club retail items

Growth and professional development

401(K) savings plan

Job summary

IN SHAPE is seeking a Member Experience Ambassador (MEA) in Stockton, CA. The MEA greets members, explains fitness options, and guides them through the club experience with a focus on safety, cleanliness, and service excellence.

Responsibilities include welcoming tours, supporting FitStart, assisting with app setup, and promoting retail items aligned with member goals; a casual, growth-friendly environment with benefits and a strong team culture.

Qualifications

• High School diploma or equivalent.
• Passionate about fitness and helping others in their fitness journey.
• Basic fitness and sales experience.
• Excellent communication and listening skills both in-person and phone.
• Demonstrated customer service experience: friendly, outgoing, and approachable disposition.
• Works well under pressure and time constraints, and displays positive behavior in all member contacts.
• Basic computer skills
• Attend and participate in required meetings and trainings as needed.
• Willing and able to work a flexible shift: evenings, weekends, and holidays.
• Bilingual skills a plus.
• Current CPR or ability to pass CPR certification within 60 days of hire date.
• First Aid Training, required only at clubs with pool slides.

Responsibilities

• Get to know each member/prospective member/guest and share In-Shape’s fitness philosophy. Provide membership options and help determine the best option based on their personal fitness goals
• Support new members through our FitStart program, familiarizing them with the club and equipment
• Assist members/new members with downloading the mobile app and getting started
• Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member
• Stock/Sell/Recommend retail items that will support the member’s specific fitness goals
• Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships
• Build our In-Shape community through a consistent member experience that is welcoming and motivating – don’t just meet expectations – exceed them with every interaction!
• Responsible for following and adhering to the In-Shape Clean Approach
• Resolve concerns/problems ensuring our members’ needs are met and company guidelines are followed
• Maintain a safe environment through the correct implementation of safety policies and procedures
• Assist in building our In-Shape community of members through a consistent member experience
• Assists in other areas of the club when needed
• During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times
• Perform additional duties and responsibilities as assigned

Skills

Communication skills

Customer service

Sales experience

Time management

Computer skills

Bilingual

Education

High School diploma

CPR certification

First Aid Training

Job description

IN SHAPE is seeking a Member Experience Ambassador (MEA) in Stockton, CA. The MEA greets members, explains fitness options, and guides them through the club experience with a focus on safety, cleanliness, and service excellence.

Responsibilities include welcoming tours, supporting FitStart, assisting with app setup, and promoting retail items aligned with member goals; a casual, growth-friendly environment with benefits and a strong team culture.