Member Experience & Billing Support Specialist

Previ; Lehi (UT); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Growth Opportunities

Job summary

Previ in Lehi, Utah is seeking a friendly Member Services Representative to support members by phone, email, and chat, guiding sign-up and activation and maintaining smooth onboarding.

You will handle billing questions, troubleshoot mobile service issues, and assist with plan options, working independently and with teammates to improve the member experience.

This full-time role offers growth opportunities and comprehensive health coverage, contributing to customer satisfaction and retention.

Qualifications

• Strong interpersonal skills and a genuine passion for helping others.
• Excellent verbal and written communication.
• Experience with billing inquiries, sales support, technical troubleshooting, or customer retention.
• Ability to work independently and collaboratively in a fast-paced environment.
• Previous customer service or member services experience is highly desirable.

Responsibilities

• Respond to incoming calls, chats, and emails, resolving member inquiries quickly and accurately.
• Guide new members through sign-up and activation, making onboarding smooth and easy.
• Handle billing questions, resolving discrepancies and ensuring accuracy.
• Troubleshoot mobile service issues and walk members through solutions.
• Support sales by explaining membership details, plan options, and company processes.
• Address member concerns and offer solutions that encourage continued membership.
• Partner with teammates to identify recurring issues and improve the member experience.
• Keep accurate, up-to-date records of member interactions and resolutions.

Skills

Interpersonal skills

Communication

Problem solving

Billing inquiries

Sales support

Technical troubleshooting

Customer retention

Teamwork

Job description

Previ in Lehi, Utah is seeking a friendly Member Services Representative to support members by phone, email, and chat, guiding sign-up and activation and maintaining smooth onboarding.

You will handle billing questions, troubleshoot mobile service issues, and assist with plan options, working independently and with teammates to improve the member experience.

This full-time role offers growth opportunities and comprehensive health coverage, contributing to customer satisfaction and retention.